Guest Testimonials
See What our Customers are Saying!
So great!! Called and they were getting ready to close but they waited for me and were able to creatively help me with my issue.
- Sherry
Exceptional treatment from everyone, warm friendly service that went beyond my expectations. I was looking for my perfect fifth wheeler and I was treated with personal warmth and exceptional patience. What a great team. Thank you for making my dream come true!
- Livvy
We have had nothing but amazing service from sales associates, to finance department and the service department. So friendly, great communication and easy to connect with. Fabulous customer service.
- Stephanie
I had a good experience shopping here our salesman Doug Green was very friendly and helpful showed us a variety of options and even stayed a bit late to make sure we had seen all the options. we decided not to buy an RV but If I did I would buy from Doug
- Jay
Friendly, knowledgeable staff, very helpful and effective. Joe just replaced our water tank, was very quick and responsive. Big thank you to you all!
- Marianik
Thanks Jim and Lana. We had a great experience, Jim was patient picking out an RV that was right for our family. The delivery was great, walked us through the whole RV, showed us all the equipment and a full safety check. Great experience overall.
- Graham
Recently purchased a fifth wheel and pickup truck from Arbutus RV. My customer experience was great and they spent a lot of time with me during the final inspection to ensure that I understood all of the systems and everything was in good shape. Also, after the sale they paid for some required repairs to the truck to ensure that it would safely tow the fifth wheel.
- Larry
The guys at Coast have been amazing…..being in the industry and dealing with a lot of other companies, these guys are by far the best I have dealt with and are the ones I go to when I need something done in Parksville.
- Haley
Very helpful, they tested my water heater circuit board to confirm that it was still functional and didn’t need replacement; and gave me a couple of tips on what to check next to solve the issue. Picked up a thermal fuse for the heater just in case.
- Mike
Joe in the service department was very helpful. Despite a busy time of year he looked our trailer as we limped into Parksville during our vacation. He could have turned us away but instead helped us get on our way safely. Thank you.
- Roland
A big thank you to Matthew, Lana, Garrett and Pete. We love our Solitude. The crew at Arbutus are so helpful and Lana went beyond our expectations to help us find a local hotel while we switched our belongings to our new RV. We highly recommend Arbutus for anyone looking for a great deal and a wide selection and amazing customer service. Good job guys.
- Lia
Karen sale part was amazing so is Lana on the financial. Very smiling and friendly. They help and working hard for us to get that 2021 29 foot Reflection trailer. Awesome group.
- Benoit
Traveling through and needed a repair. Called and they said come in, we will fix it. No waiting! So grateful, the repair was cosmetic but I would not have enjoyed our West Coast vacation if I had to look at it all week. Richard was quick and even did another repair on top of the original reason. Every employee we encountered were friendly and had great camping suggestions. Thank you!
- Sharon
Absolutely no pressure and good pricing. Got what we were looking for. Talk to John (the owner) He’s a real blast and has some good stories to tell.
- Frank
Traveling through and needed a repair. Called and they said come in, we will fix it. No waiting! So grateful, the repair was cosmetic, but I would not have enjoyed our West Coast vacation if I had to look at it all week. Richard was quick and even did another repair on top of the original reason. Every employee we encountered were friendly and had great camping suggestions. Thank you!
- Mary-Loue
We received excellent service from Ben and Shawn at the Port Alberni dealership. They worked hard to answer all our questions and were very patient with us. Never felt pressured. I would highly recommend them. - Diane