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Work With Us - Parksville

Looking for a super place to work where you can partner with a terrific team of people, build a great professional career, and enjoy real financial success? We know that our people are our greatest resource because their success is our success! We’re committed providing our team with a supportive, positive work environment that encourages team trust and achievement! We have lots of team openings and we’re hiring top-notch people right now! We’d love to talk to you!

Arbutus RV Tech Apprentice Program


Are you looking to start your career? The Arbutus RV Apprentice Program can help set you on a path to becoming a Red Seal RV Tech!

Apprenticeship is a post-secondary pathway consisting of on-the-job training provided by an employer and technical training delivered at a college or vocational school. The training combines alternating periods of on-the-job and technical classroom-based training.

RV service technician technical training spans 8 weeks per year of training. Technical training occurs at VIU in Nanaimo B.C.. While attending technical training Arbutus RV will cover the program cost!

Unlike most trade programs that require a 4-year apprenticeship, the RV service technician apprenticeship program is only three years. Once the apprentice completes the required technical training and on-the-job work experience hours or modules, the apprentice can write the exam for their Red Seal certification. There are many benefits to this form of training including certification, good pay and exciting career opportunities.



Job position: SERVICE ADVISOR


THIS POSITION IS LOCATED AT OUR PARKSVILLE LOCATION

Who We Are

At Arbutus RV, we're more than just a dealership; we're a community of adventure enthusiasts dedicated to ensuring everyone has the opportunity to experience the magic of the RV Lifestyle! From cozy campers to luxurious mobile mansions, we provide the ultimate escape vehicles for wanderers seeking new horizons. As a Vancouver Island family-owned business with 7 Island locations, we prioritize creating a positive, inclusive, and downright fun work environment where every team member feels valued and inspired.

We are looking for a highly motivated individual to join our team as a Service Advisor. In this role, you'll be the superstar guiding our customers through their service needs and making sure their service experience is as enjoyable as a weekend getaway! Working hand in hand with our sales and service teams, you will help to ensure our customers leave with smiles as big as your enthusiasm.

What We Offer

Salary: $23.00 to $27.00 per hour plus a bonus of up to $2.50 per hour plus a comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, a healthcare spending account, plus an RRSP match plus employee discounts on all our products and services!

Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations.

And there's more! We also have monthly celebrations for staff in each of our locations, we are closed between Christmas and New Year's to give our staff time to be with their families, and we have annual staff appreciation events!

Who You Are

You are enthusiastic and cheerful, with a knack for making people feel like VIPs! Your enviable organizational skills allow you to juggle a multitude of tasks with a smile.

From greeting customers with a warm smile to scheduling service appointments like a pro, you are the bridge between our customers and service technicians, making sure everyone's on the same page for a seamless journey ahead.

No RV experience? No problem! While it's a bonus, we're really after your commitment to top-notch customer service, empathy for customer concerns, and eagerness to dive into new adventures.

So, if you're ready to rev up your career in the RV universe, hop on board and join us for the ride of a lifetime! Apply now, and let's set sail on the open road together!

What You Will Do

  • Greet customers and assess their service needs.
  • Greet customers and make them feel welcome in our store.
  • Listen to customer concerns and accurately document their service concerns.
  • Provide detailed explanations of recommended services and repairs.
  • Generate and communicate service quotes to customers.
  • Schedule service appointments and manage the service department's workflow.
  • Make sure technicians have the whole picture of what services have been authorized.
  • Track and follow up on all work orders throughout the day and ensure accuracy of posting and final closing.
  • Communicate, communicate, communicate. Make sure nothing gets lost in the shuffle, and customers always feel up-to-date on what is happening with their RV.
  • Timing is everything and our customers want to get back on the road to enjoy their RV lifestyle quickly. Prompt attention to their concerns is key.
  • Keep those work orders up-to-date, including all pictures and documentation necessary to ensure payment from warranty and insurance companies.
  • We don't want you to get bored, so cross-training in parts will be provided as the advisor may occasionally need to assist in this department.

Skills and Experience That Make You a Good Fit

  • Commitment to delivering jaw-dropping customer service!
  • Ability to empathize
  • An infectious can-do attitude; change is your middle name
  • Stellar communication and people skills
  • Exceptional organizational abilities and sharp attention to detail
  • A multitasking maestro, able to multitask, prioritize, and thrive in a fast-paced environment
  • Proficient with computers and always up for learning new software
  • A valid driver's license may be required

Health and Safety Considerations

  • Strict adherence to all health and safety policies is necessary
  • Able to lift parts and accessories up to 25 lbs.
  • Bending, lifting, kneeling, reaching
  • Willing to work in a shared office space
  • Able to sit and stand for long periods
  • Able to work comfortably with computer equipment, including monitor, keyboard and mouse
  • Able to deal with customers, vendors, management, and co-workers using calm, effective, and courteous communication.

Join Us!

If you're ready to embark on a journey that's equal parts exhilarating and rewarding, then hop on board and join us at Arbutus RV & Marine! Together, we'll redefine the meaning of work as we create unforgettable experiences for our team and customers. Apply today, and let the adventure begin!

Job Types: Full-time, Permanent

Pay: $23.00-$27.00 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Experience:

  • service advisor: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person



Apply Today!