Work With Us - Parksville

This position is located at our COURTENAY location under the guidance and support of our new Branch Manager, Kevin Kelly. As a 15 year veteran in the RV industry, Kevin is excited to build and expand our team to ensure we can offer an exceptional experience to every guest that walks through our doors.

Who are we?

Arbutus RV has been helping Vancouver Islanders explore the open road since 1988. With seven locations across the Island, we’ve grown to become the largest RV dealer on Vancouver Island—and one of the most trusted in British Columbia.

Our team is passionate about adventure, guest experience, and community. Whether it’s helping families find their first RV or supporting seasoned travelers with parts and service, we pride ourselves on delivering friendly, professional, and reliable experiences every step of the way.

At Arbutus RV, we’re more than just a dealership—we’re a group of people who believe in the RV lifestyle, in supporting our local communities, and in creating lasting memories for our guests. If you’re looking to join a dynamic, growing company where teamwork and passion drive success, we’d love to hear from you!

We are looking for a highly motivated individual to join our team as a Parts Advisor.

What We Offer

• Salary: $23.04 to $27.23 per hour.
• A comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, and a healthcare spending account
• An RRSP match.
• Employee discounts on all our products and services!

Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations.

And there's more! We have monthly celebrations of staff in each of our locations, annual staff appreciation events for everyone, and we are closed between Christmas and New Year's to give our staff time to be with their families.

Who You Are

You are a team player with a positive can-do attitude who seeks opportunities to help others and make every customer experience the best possible! Your attention to detail and enviable organizational skills allow you to juggle many tasks with a smile.

As a Parts Advisor, you are often the first point of contact for customers who need parts or accessories for their RVs, and you are the one who keeps the technicians supplied with the parts they need to get their job done. With your careful attention to detail and superb organizational skills, you will skillfully manage the dealership's RV parts and accessories inventory, tracking inventory levels and ensuring that popular items are always in stock.

Your proficiency with computers will enable you to navigate electronic parts catalogues as you search out the right parts while keeping inventory records up to date.

If you want a career growth opportunity where you can learn and work in a varied customer-focused team environment, this could be your opportunity!

Position Summary

Reporting to the service manager, the Parts Advisor is responsible for managing parts and accessories inventory, supporting the Service Department, and providing excellent customer service to both internal and external guests. This role ensures accurate inventory control, timely ordering and receiving of parts, and effective communication with guests, technicians, and vendors.

Key Responsibilities

Customer Service & Sales

• Greet guests promptly and make them feel welcome in the store.
• Assist guest with RV parts and accessories inquiries via phone and front counter
• Promote Arbutus RV–supplied parts and accessories
• Collect guest payments and process transactions accurately
• Provide timely, routine, and ongoing updates to guests regarding parts order status and expected delivery timelines
• Communicate professionally and courteously with guests, vendors, and staff
• Address guest complaints promptly and courteously, escalating to management as required
• Ensure accuracy and provide prompt quotes to internal and external guests

Inventory Management

• Maintain accurate inventory records for parts and accessories
• Monitor parts sales and inventory movement
• Assist in resolving discrepancies between physical inventory and computer records
• Assist with physical inventory preparation and cycle counts
• Liaise with management to set stock levels and determine parts selection for weekly and special orders
• Generate stock orders as recommended and revise order quantities as required
• Maintain awareness of seasonal parts and accessory requirements

Ordering, Receiving & Returns

• Process and submit daily and special order parts requests, ensuring deposits or full payment are collected prior to ordering
• Ensure all parts requested are approved by the paying party before ordering
• Set up and monitor orders for shipment, delivery, or guest pick-up
• Assist in receiving and stocking parts orders; inspect incoming parts to ensure accuracy and damage-free condition
• Monitor inventory shipments and purchase orders, resolve discrepancies, and maintain accurate records
• Facilitate timely returns and item credits with shippers and suppliers for incorrect or damaged items
• Comfortable working with computers and inventory software
• Perform other duties as assigned and participate in cross-training as required.

Warranty Coordination

• Liaise with the Warranty Administrator to facilitate warranty returns and re-orders
• Inspect incoming warranty parts to ensure they are correct and in satisfactory condition
• Report discrepancies or concerns to the Warranty Administrator promptly

Service Department Support

• Prepare technician parts orders to ensure timely and efficient handover
• Maintain regular communication with Service Advisors regarding repair order status and parts availability
• Inspect vehicles or RVs to confirm required parts for repairs or installations
• Schedule installation appointments with designated service staff
• Schedule, track, and facilitate outside repairs when required

Safety & Workplace Standards

• Maintain a clean, organized, and safe work area for guests and coworkers.
• Follow all health and safety policies and procedures.
• Strict adherence to all company health and safety policies
• Ability to lift and carry parts and accessories up to 25 lbs
• Ability to sit or stand for extended periods
• Ability to bend, kneel, reach, and lift as required

Skills and Experience That Make You a Good Fit

• Excellent customer service skills
• Effective communication skills – able to listen, understand needs and provide information clearly and understandably
• Organizational skills; easily move from one task to another
• Detail-oriented, thorough and analytical
• Basic computer skills
• Dependable with a strong work ethic
• Self-starter
• Team player
• Thorough and analytical in thinking; detail-oriented
• Good physical health, able to lift up to 25 pounds
• Driver's license and good driving record