Work With Us - Mill Bay

THIS POSITION IS FOR OUR MILL BAY LOCATION

Who We Are

Arbutus RV has been helping Vancouver Islanders explore the open road since 1988. With seven locations across the Island, we’ve grown to become the largest RV dealer on Vancouver Island—and one of the most trusted in British Columbia.

Our team is passionate about adventure, guest experience, and community. Whether it’s helping families find their first RV or supporting seasoned travelers with parts and service, we pride ourselves on delivering friendly, professional, and reliable experiences every step of the way.

At Arbutus RV, we’re more than just a dealership—we’re a group of people who believe in the RV lifestyle, in supporting our local communities, and in creating lasting memories for our guests. If you’re looking to join a dynamic, growing company where teamwork and passion drive success, we’d love to hear from you!

What We Offer

• A competitive commission structure.
• A comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, and a healthcare spending account
• An RRSP match.
• Employee discounts on all our products and services!

Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations.

And there's more! We have monthly celebrations of staff in each of our locations, annual staff appreciation events for everyone, and we are closed between Christmas and New Year's to give our staff time to be with their families.

Position Overview

The Assistant Branch Manager is responsible for overseeing the daily Finance Office operations while ensuring efficient front-office administrative support and exceptional customer service. This role leads and manages all F&I processes, including deal structuring, lender coordination, compliance, funding, and documentation accuracy, while maintaining strong financial controls and regulatory standards.

In addition to supervising administrative processes within the Finance Office, this position supports the Branch Manager and assumes branch leadership responsibilities in their absence. The Assistant Branch Manager plays a key role in driving finance performance, ensuring financial accuracy, maintaining operational efficiency, and delivering a professional, seamless client experience from initial interaction through final funding.

F&I Operations & Revenue Generation

• Manage all aspects of RV financing and insurance transactions.
• Structure and present financing options to customers.
• Secure approvals through lenders and financial institutions.
• Sell F&I products including extended warranties, service contracts, GAP, protection packages, and other aftermarket products.
• Ensure all deals are accurately prepared, documented, and funded in a timely manner.
• Maintain strong lender relationships and monitor lender programs.
• Track and report F&I performance metrics, penetration rates, and profitability.

Compliance & Documentation

• Ensure compliance with federal, provincial/state, and lender regulations.
• Maintain complete and accurate deal files.
• Monitor adherence to privacy, disclosure, and consumer protection laws.
• Support audits and internal compliance reviews.

Administrative Oversight

• Oversee Finance Office workflow and documentation processes.
• Coordinate with sales, accounting, and service departments to ensure seamless transaction flow.
• Ensure accurate submission of contracts and timely funding.
• Maintain organized records and reporting systems.

Reception & Customer Experience

• Provide reception coverage when required:
• Greet customers and guests professionally.
• Answer and route phone calls.
• Support front-end administrative needs.
• Ensure the customer experience in the finance office is professional, transparent, and efficient.

Branch Leadership Support

• Provide operational and administrative support to the Branch Manager.
• Assist with reporting, staffing coordination, and daily operational oversight.
• Support training and coaching of sales and administrative staff as it relates to F&I processes.

Acting Branch Manager Responsibilities

• Assume full operational oversight of the branch in the absence of the Branch Manager.
• Support staff supervision and daily decision-making.
• Address escalated customer concerns.
• Ensure branch performance, compliance, and service standards are maintained.

Qualifications

• 3–5+ years of F&I experience in RV, automotive, or powersports dealership environment.
• Proven track record of achieving F&I revenue and product penetration targets.
• Strong understanding of dealership finance processes and lender requirements.
• Experience with dealership management systems (DMS).
• Leadership or supervisory experience preferred.
• Valid driver’s license.

Skills & Competencies

• Strong sales and closing ability.
• Excellent communication and presentation skills.
• High level of integrity and compliance awareness.
• Strong organizational and time-management skills.
• Ability to work under pressure in a fast-paced dealership environment.
• Leadership capability and sound decision-making skills.
• Customer-focused mindset with strong relationship-building ability.