Very pleasant dealing with Thomas, he was very informed and helpful. As was Sam in accounting. Kudos to Tim in Customer Service, he spent a good deal of time with us showing us all the components of the unit. Very satisfied.

Great R.V. buying experience, great staff, professional, courteous, informative, and timely. We are very happy with our trailer and knowing we have Arbutus to help with any questions or concerns we have.

Incredible team. Would recommend Arbutus to anybody and everybody

Superb customer service from Michelle and team. Got our RV for a reasonable price and ready for delivery within a few days during the busy Canada Day holiday week. Michelle went above and beyond to have our RV ready and schedule completion quickly upon our arrival on the ferry from the mainland. We changed the schedule last minute, but she still moved things around to get us delivery when we needed it. Great customer service all-around including service and parts department. Kind and friendly people everywhere we turned. We would recommend your dealership to others for sure.

We went to all the March RV sales from Sidney to Parksville. We stopped at all of them. Every place took our info and what we were in the market for, promising to call us as 'our RV was sure to arrive on a trade in'. No one called.

We of course kept looking and found exactly what we wanted. Dean at Arbutus RV is a character, down to earth, say it like he means it, I believe every word he said. He delivered exactly what we wanted.
I am a Nurse and run the 'Covid Unit' at the Royal Jubilee. It has been tough, and I lived in our last RV for a month in the driveway. There was a chance I would have to do it all over again plus the week coming was our 29th Anniversary. We wanted to camp.

The Sidney team stepped into motion to ensure I did not have to wait the extra week to get my RV. They pulled all favours to get ours in and checked, gave us a great deal on our trade 'First responder deal'.
We felt special, looked after, honored. I drove away with tears in my beautiful new unit.

We celebrated our 29th Anniversary at French Beach Campground :)
Thanks team, I hope it will be 20 years, but you never know when we will want to upgrade for our next adventure.

Superb customer service from Michelle and team. Got our RV for a reasonable price and ready for delivery within a few days during the busy Canada Day holiday week. Michelle went above and beyond to have our RV ready and schedule completion quickly upon our arrival on the ferry from the mainland. We changed the schedule last minute, but she still moved things around to get us delivery when we needed it. Great customer service all-around including service and parts department. Kind and friendly people everywhere we turned. We would recommend your dealership to others for sure.

Great staff great service great price. Not one complaint, Caleb and Thomas plus the entire staff were great have dealt there before and will be back

Steve was awesome and did a great job delivering the RV to our campground and parking it exactly how we wanted it which took a great deal of parking skills

Very polite & professional office to deal with.

Shawn and Anita were also great to deal with when Steve was not available, knowledgeable and they returned emails/answered questions promptly. The whole team, including Jim at the service centre, were a treat to deal with.

Very easy comfortable trade in process. We got fair value for our trade and our salesman answered all of our questions. Because we were travelling from Kelowna it could have been stressful. The staff was great to deal with.

Michelle made the whole experience a pleasure.

Michelle & Alma were great to work with. Both very knowledgeable of the RV Lines you sell, very up front. Our family felt heard and welcomed all our needs met. A very satisfied family.

I would like Craig Little to know that Thomas and the team up in Courtenay were a real pleasure to deal with, very happy customers, made our experience the best one yet! Thank you so much!

Overall, the buying experience was great. Dean is knowledgable about the products he is selling and his attitude was great. No high pressure, very upfront and honest. Much appreciated. Our RV tech was patient and went the extra mile to make sure we had all the parts us new RV owners needed. The parts department was also great in this regard. Jennifer in finance was very helpful and even drove the keys for the tent trailer to our place as we forgot to get them in our excitement for our new purchase. Great overall experience. The tent trailer was used this past weekend and lived up to the task as expected with no surprises.

Scott C (Nanaimo Airport Location) was the man to see. After spending time showing me possibilities for my new home, he also was able to help point me in the direction of possible pad rentals. His knowledge base of the trailers, uses, utilities, availability and maintenance were beyond top notch and also took the time to give basic cost breakdowns (any other dealer I have been too so far has been either a no comment or unsure answer when it came to any of these avenues). His real world attitude and approach has definitely gone over the top when it comes to interacting with any salesmen or saleswomen. Please consider him for any future purchase or inquiries.

Everyone was amazing and they even tried to delivery the RV early.

Hi Craig and team, I wanted to thank you very much for helping me with my RV and getting it sold. I appreciate the extra mile you have gone to help me and of course this will not be forgotten. I will of course consider Arbutus for any future RV endeavors and will recommend you to all who will be looking for a quality in product and service for a RV purchase.

Thank you and stay safe,

Regards

This is our second RV from Arbutus Sidney. Both times we have had excellent service, great communication, and as promised, an excellent RV in our possession. This time they went out of their way to ensure a great deal, personal service and timely expedited delivery during this Covid period!
Thanks to all the Arbutus family, they are all fantastic and we look forward to dealing with them again in the future.

Very professional and down to earth people caring about people

Sales Manager Matthew Leith was very honest and genuine.
Mark the Service Manager was very helpful and always made time despite the obvious miles he puts on in a day.

The manager Jen and salesperson Scott have been terrific.

Jordean Ward was our delivery assistant. Jordean did an excellant job of showing us how to use the trailer. He was patient and cheerful for any questions we asked. Never made us feel we had to hurry to get finished. Something we appreciate a lot.

Nick from the sales department was excellent! Very professional, did not rush us, answered all of our questions and I think he even stayed a little late to help us get the trailer hooked up. Jen from finance was overly and Robin from sales was great to work with, available but not pressuring which we appreciated!

Great friendly staff & management from Janine to Anita & Shawn as well as the men that brought our RV to our front door. Took it camping for the first time and had a question dealt with right away. Didn't feel pressured to buy and I've spread the word about my experience. Thankyou to all.

Everyone was very friendly and helpful, From our sales rep, parts folks and Walt with delivery. Everyone went above and beyond. Very impressive.

As always, we found the Arbutus staff and service they provided to be excellent. We had an unfortunate accident which necessitated the purchase of a new trailer, and the staff couldn't have been more helpful during this very stressful time. They worked with us, and more importantly, the insurance companies, to get us into a new rig as seamlessly as possible. We are most appreciative of their excellent service!

Awesome service! Thank you all so much for a great experience!

Jim Aspinall was awesome to deal with. Great attitude, and is an asset to your company. Thanks Jim.....

The whole team has been really really great. They understood what I wanted and tried really hard to make that happen. I'm supper happy.

Anita was more than helpful. Sean also was excellent

To all at Arbutus, Kent, Paul & Lana:

Thank you very much for all you have done for us over the years. We enjoyed both the vans we bought at Arbutus. The service & help with parts was great.

We will never forget Ralph - how he showed us each van when purchasing it & his terrific Bar-B-Qing on your special days. Many thanks to Murray & Lawrence.

Please all of you take care. Be safe.

All the Best,

Every step of the way, your team was awesome!!! The way the office handle the finance meeting was out of the ordinary for all of us and it was a safe and professional experience for us. We had spoken to Greg about a year and a half ago and he gave us good hope for a future purchase. He was really great and always nice to see and chat with him. We are going to be full time living in the trailer for the end of April on and are very excited. It was parked where we wanted and explained well as to set up. Please thank your team again for us "happy campers" : )

Wilf was great at explaining everything during our pickup and your technician was fantastic setting up our truck. Your parts fellow was very receptive. A real family atmosphere.

The experience was excellent.

We are so pleased with the excellent service we received at Arbutus RV! After having an accident that totaled our beloved Trailblazer, we were put in touch with Sean, the general manager, who, with his staff, searched out a short-list of trailers for us to view that fit my very stringent criteria for a replacement trailer. The Island Vibe 25RK fit the bill perfectly, and with Sean overseeing, Jim in sales, Lana in finance, Ash on delivery and Colin in service, we felt fully supported and informed. The transition to our new trailer was seamless, the team was terrific and we are once again singing the praises of the staff at Arbutus! Thank you so much for caring and kind consideration during a very stressful time!

The hand off between the team during the stages of making the deal was great. Not having to repeat the story of why we were doing this deal
Your tam at the service center were amazing. Great walk through, then a couple of minor fixes and customizations made the 5th wheel very much ours!!
Thanks to all of you!!!

From Alma, Al, Jennifer, the secretary (I'm sorry I've forgotten her name but she was lovely and always helpful) to our service guy (started with a j) we were met with smiles and an abundance of knowledge. We felt like we were in great hands through our entire experience but would like to give Alma a huge thank you. She went above and beyond for us! We would definitely recommend Arbutus RV

Sam was amazing. She went above and beyond to help us. She made multiple phone calls to get all of the information we required. She is a definitely an asset to this company. I would recommend her service to anyone looking to finance an Rv. All of the staff at this location were fantastic. Everyone is very friendly and helpful. They have won our business. Thank you for everything.

Just a comment on the Mill Bay division of Arbutus RV and Marine; I bought a new RV trailer in May, 2019, from them. The price was right and, overall, was happy with the deal. The reason for this review is for what happened since. We went South for a month in January, and had a problem with the forced air system; one of the vents wasn’t working. Talked to the service manager, Colin, on our return and told him I was going to look at it myself. He assured me it was on warranty if I had any problems, which I did; a problem from the factory with the piping. At no time was I given excuses or shuffled aside; it was fixed, and in a timely manner.

This is my second trailer from Arbutus RV, and have no qualms about giving them a 5 star for both sales and service. The real test for any dealership is after the sale; they back what they sell.

Darryl Webber (Master-ret)

Jim was very good to work with. He took the time to find us the Trailer we wanted.
Good attitude. Great person

Everyone at the Sidney location, sales person, sales manager, business manager, parts, service, treated us exceptionally well. They walked us through the unit in its entirety. It was a consignment, and the service manager went so far as to order and pay for a missing wheel hub. We were very impressed with the quality of service from everyone we had contact with. This is in stark contrast to the experience we had with two of your competitors - well done!

Gary our sales person made it very easy to shop for rv's. As first time buyers we had a lot of questions and didn't really know what we were after. He was very helpful in narrowing things down.
Gary, Sean and Anita made the sealing the deal very easy and we left feeling good about our purchase.The service tech who did our walkthrough was very knowledgeable and answered all our questions and helped set up our weight distribution/equalizer hitch prior to leaving the walkthrough. A big thank you goes out to the delivery driver who delivered our RV ahead of schedule.

A great experience from the moment we walk on site.

Even though we bought our first trailer privately, we came to Arbutus to get that trailer serviced. It was the excellent care of the service department that encouraged us to look for our new trailer at Arbutus. I really appreciate that your website shows pictures of your stock and all the important details. Your sales staff is knowledgable, helpful and never pushy. Everyone was involved in the sale was excellent.

The salesman Pete Dickie was extremely nice and friendly and not pushy. We didn't feel pressured into buying a trailer

From: ronj60
Sent: Tuesday, February 4, 2020 4:52 PM
To: Janine Gortan (Arbutus RV Port Alberni)
Subject: Re: Thank you!

You are awesome! Easy to see why you've been the top in sales often there.

I've worked in sales and management for 40 years Janine. I appreciate exceptional people like you, they are hard to find. I also try very hard not to waste anyone's time, and be upfront always. I know you've been the same with me, and I'm so happy that we came to Port Alberni to see that Lance 2185! Lol. It worked out perfectly.

See you soon!

Ron Fraser

We couldn't be more happier with your sales team, All I can sale is thank you very much for all you have done for us.

Everyone we interacted with at Arbutus RV were very helpful. Wilf in service went above and beyond to ensure the camper fit our truck perfect and that we were versed in the operation of on board appliances and equipment. Jim in sales new what we were looking for and contacted us when a unit was available. Lana in finance was informative and very helpful in explaining our options. I was impressed how the sales team helped when Jim was with another client. We would most definitely recommend Arbutus RV to family and friend.

I have dealt with Mill bay Black Creek and Nanaimo. Staff was all great.

Thanks very much to Dean, Jennifer, and Matt. They were great and made buying my first RV a pleasure. No pressure, always friendly and very knowledgable. The Sidney team is a great!!! Thanks Again

From: Christine
Sent: Wednesday, December 11, 2019 9:08 PM
To: Rick Ainsworth (Nanaimo Service Dept)
Subject: Heather
Hi Rick,
Just wanted to give a huge “shout out” to Heather. I’ve dealt with her over the last couple of years dealing with solar panel installation, service, and repairs. She’s always pleasant, efficient, knowledgeable, and super helpful! She advises on repairs and insurance claims and nothing seems to phase her - even my mishaps! I’m so glad to have her as my service advisor! All the best,

My partner Lindsay and myself would like to take this opportunity to thank Greg for his customer service excellence. We are newcomers to the area and RV'ing and Greg took the time to ensure our comfort level was first and foremost his top priority.
Thank you!

We are new to camping and selected our unit sight unseen before moving to Parksville from Montréal. The entire team was very patient in explaining everything to us. We couldn't be happier with our unit and your team's customer service skills. Great job!

Best experience I've ever had buying anything like this

I looked at RV's at two other companies. Neither sales people got back to me when I had questions. I didn't feel I was taken seriously. When I dropped in at Arbutus in Sidney I was helped immediately, I felt heard and my needs in an RV were acknowledged and met.
I am very happy with the Tremendous help from everyone I spoke with at Arbutus. My salesman Barry made clear I could contact him at anytime with questions or concerns. Matthew, the manager, also went above and beyond to ensure I was happy. Jennifer in finance, explained everything and kept the costs within my budget. Mark in maintenance helped me with my "mechanical" education as a new RV owner. Many thanks to everyone.

We had a great experience with Ryan and staff. We've enjoyed the trailer so far and are very happy with our purchase and treatment we've received from you. We tell everyone we know how impressed we are by your service. Keep up the good work!o

Great team. Delivered the unit to our home and when my truck was ready they came to my place, set up the brakes and ran through the whole hook up. Awesome

GREAT PEOPLE

Larry (Courtenay) took excellent care of us, answering our multitude of questions, and was a pleasure to deal with. He even came in on his day off for our test drive. Vanessa (Courtenay) was extremely friendly and helpful with respect to financing and extended warranty options. Mark (Sidney) has been very helpful with our technical questions.

your manager there is the best one we have ever dealt with as are all the shop people, they even came out to our house to fix a small problem we had, now that is SERVICE, GREAT JOB BY EVERYONE

Karen was probably the best RV salesperson we have ever dealt with. We are on our 5th trailer and she is truly the best. During the demo/picking up, Ash was very good in his explanations to us and answering questions.

Overall a very positive and satisfactory experience. Excellent staff who clearly care about their work and their customers' well-being. Thank you Arbutus Team! (I did not require financing, but answered "completely satisfied" as there was no option to provide an accurate answer.)

Paul followed through on his promises. He looked into switching from a Queen to a King bed and made it happen.

Our Sales Consultant was amazing - listened to our needs, understood them exactly, and then found us the perfect unit.

We stopped in at Arbutus (Nanaimo) on a whim. We left with a new travel trailer! From the moment we pulled in, we instantly felt welcome. Michelle was patient with all of our questions. We started looking at RVs, but ended up in the trailer section. We found one that was perfect for our family (didn't know something like this model existed)! We are completely happy with our experience and will come to Arbutus when it's time for an upgrade.

Nice and helpful people. Thank you Greg for picking us at the Comox airport! Thank you Arbutus Courteney Team getting the motorhome ready for us on the delivery date.

Our salesman Larry was OUTSTANDING!! Honest, kind, funny, knowledgable and very accommodating. We love our new camper!

Karen, she was great. She was the reason we waited for the unit rather than go to the mainland to get our rv earlier

The only reason I didn't say delivery was perfect is because we are waiting for delivery of a couple of items that were not working when we received our new unit. (The tv and a part for the awning - the awning part is in and we're booked for installation for November). The tv is not in yet. We understand things happen and they are being looked after. Ash, Karen and Lana all treated us very well. We will definitely come back. Only thing that would have made it better is if we had won the Archie contest!!!

Steve was fantastic!! Highly recommend dealing with Port Albernis RV team

Anita is fabulous!

Well once again i have to thank you Greg, for going that extra mile for your customers. I totally appreciate you taking the time to drive down to Qualicum and fix the leak in the pressure valve in my hot water tank, it was leaking quite bad, I certainly wouldn't have known what to do! You also brought me down that new water hose and connected it for me. This is all so new to me living in an RV and I'm yet to learn the ins and outs of having this fifth wheel as my home. It’s comforting to know that i have had the support of Arbutus RV in Courtney and yourself in setting up and on my pad, and the guidance and knowledge that you have given me on starting out on this new venture of RV living has helped me tremendously.

I did my diligence when i was researching units and viewed quite a few at different dealerships. I'm glad i settled with the purchase of my unit from your Courtney location of Arbutus RV. Seems to me that Caleb is a fair and understanding manager, one that tries to keep his staff and customers happy and satisfied with all outcomes of purchases taking place at Courtney RV.

That kind of manager has my praise! I have no problem recommending your company to family and friends and posting on social media. Like i said Greg, you are awesome as an employee, and you have assured me on many occasions that customer service just doesn't stop after a purchase! Thank you again ... all

We couldn't be happier with the people that we dealt with. Alma Buchanan from day one was honest and trustworthy. Al Jenkins was great to deal with. Xen went to bat for us and got us a great financing deal. We would highly recommend this whole team.

Alma and Xentura were awesome to work with!

Mike was excellent, as was Duane and the man who first showed us around the RV - it,s a great team there

I found all staff to be helpful and courteous.

Awesome customer service

It was great, very patient with us considering we flip flopped a lot but we are happy we waited and found the right one for us.

I must say that your staff is above and beyond my appreciation!
I had an accident and your staff especially Lana. She was in touch with me and could not be more wonderful!!!! Sent me flowers....My husband was going through a personal problem at time of sale and put your wonderful staff through hell! They helped him above and beyond!!!!!!! My deepest admiration to your staff and Company! My deepest thank you!!!!!!!!!!!!

Service staff are also amazing

Hi All;
I just wanted to let everybody know how much Donna and I are enjoying the 2014 Airstream Lounge EX, that we picked up, last Friday.

The whole purchasing process was
smooth & painless. We’d like to thank John, Jen, Xen, Jordean, Kyle and the service crew who installed the new fridge and made sure the “Lounge” was roadworthy.
I know this unit will last us a good long while but when it comes time to make a change, we’ll be sure to come to Arbutus (Cassidy) first.

All the best,

The right unit on the right day at the right time of our lives, it just all fell into place

Hi Craig,

Just a quick note to say thank you so much for helping us find a perfect trailer for us. The staff you have at Arbutus are all extremely friendly and helpful, you must be very proud. We love our new trailer and the boys are so excited!

Hope you have a good summer,

Kassie

Hello Shawn,
Just a quick email to let you know how we are going.

We have travelled across Canada from Port Alberni to Newfoundland - to Cape Spear (the most easterly spot in North America), in a zig-zag journey for a total distance of 10,206 kms and the Van Amera has not missed a beat! She is comfortable and well appointed. Her only vice is
she is thirsty but otherwise we couldn't be happier.

We are now touring around Newfoundland before heading back across Canada and due back in BC in September.

Michelle was great listened to our needs,we came to look.at a certain rv ,michelle tool us right to it and after having a look at it we were ready to take it home . Xen was amazing to deal.with ,so much information and so pleasent and helpful

HUGE RAVE!!! For receiving the most awesome customer service at Arbutus RV. The salespeople are so patient and helpful and I felt no pressure to purchase anything. But with their very reasonable prices I would definitely go back when I am ready to purchase my RV.

Great team at Arbutus in Nanaimo super friendly and very knowledgeable. Help me find the perfect trailer for my needs. I would highly recommend Arbutus to anyone in my travels.

Everybody was excellent

Thank you to the Arbutus team. From the beginning to the end my service was amazing! We look forward to creating many memories in our new trailer.

My experience with Arbutus RV was great - I am are so happy to find a travel trailer that fits me and my family. So thankful to the great staff working at Arbutus RV in Courtney for the great and kind service.

Excellent experience purchasing from Arbutus. No pressure, knowledgeable sales and service staff, easy to deal with. Very happy customer

Huge thanks to Wilf and partner for their thorough explanation of Arpie, our RPod. Wilf was personable and super easy to understand and work with. He was accessible via phone after purchase. This was much appreciated as it decreased some concerns we had with our unit.
Also another major kudos to Lana, she is a pleasure to deal with. She's amazing at what she does and an utter pleasure to do business with.

When it's time to upgrade I sincerely hope Wilf and Lana will still be there. They made the experience of spending tens of thousands of dollars a little easier.
See you again,

Just fantastic customer service!!! Made our kids happy as well which was awesome while we picked out an RV. Xentura is amazing!!! So knowledgeable and extremely helpful. We would for sure recommend to others.

We were very pleased with Jon. Its nice dealing with a salesperson that knows what he is talking about. Kudos to all your staff I have dealt with from Colin at your Ladysmith location to Heather in Service and Dwight in Parts.

I would like to take this opportunity to thank your team very much for the
excellent service we received when we purchased our motorhome. Although
there was a hiccup, your teams service was prompt, friendly and
professional. Many thanks to Matt, Lana, Murray and Wilf for their excellent
service, friendly smile and for going above and beyond!!!

Regards
Vicki & Gary Thomson

Your staff was exceptional all around, which made the experience excellant. Thanks again Karen ,awesome....

"Just purchased our first fifth wheel from Arbutus in Courtenay!! Cannot express our gratitude enough to Greg Gordon for finding us the perfect unit for us newbies!
Greg answered each and every question professionally, friendly and quickly, as well as considered every need I expressed via email,and it was so appreciated as we live in Powell River.
A big thank you to Chris for installing not only our hitch, but showing and going over everything on and in the fifth wheel that we needed to know!
Also thank you to Vanessa for calling me and doing the necessary paperwork.
Our experience was so positive, that I have no hesitations at all to recommend Arbutus to anyone considering an RV purchase!

Thank you again Greg, Chris and Vanessa,

Lance and Joan Foster

This experience was amazing. The staff is fantastic. Larry was so informative and it really made a difference. I will definitely recommend Arbutus RV to others.

I recently purchased a new Forest River trailer from your Mill Bay location. There was a problem with the electric brakes on the unit from day 1. I let the manager, Matthew, know of the problem. He assured me the problem would be fixed to my satisfaction, and it was. Murray (the service manager) got ahold of this issue and resolved it in short order, to my complete satisfaction. My thanks to Matthew and crew for a good job of customer satisfaction and follow-up service. Please feel free to put this on a review---I tried and couldn't get it to go. This message has also been passed on to Mr. Craig Little.

Mike as our Sales Rep made our purchase so easy. Xen made the financing even easier giving us many options to make our dreams a reality. And to all the staff of Arbutus RV in Nanaimo Thanks for all your help and assistance

We arranged this purchase fromm overseas and all staff weere very helpful in this process. We aappreciated the extrra assistance offered to us to facilitate the pick up o the vehicle. Service staff at PA and Sidney were helpful with initial teething problems. We are now off on our great Canadian adventure and I am sure all will be well. Thank you to all concerned

Sean, Steve and Anita were amazing in our purchase of our Jazz trailer. We just want to thank you so much

On Wed. May 23/19 I met service manager Mark Fraser for the first time. I explained the 2 issues regarding my 2014 Winnebago Class B motor home, ( Dometic Refrig. & Onan Gen), thinking I needed an appt. Mark wanted to have a look, so I returned in an hour with the RV & complications where resolved in 15 minutes. Mark said no charge, but some beer money for staff was accepted. Good communication, very open minded & service oriented solved the problem.

The best part of dealing with Arbutus was the honest and transparent process. There were some deficiencies, and we left the island before warranty work could be completed, but every commitment was lived up to 100%. I can highly recommend Motorhome buyers to Arbutus.

After a few years of looking - we finally decided to bite the bullet and purchase a new 5th wheel. Once we found "the one", all members of Mill Bay Arbutus were very friendly and helpful in our purchase. Thank you to all involved.

The right RV, the right help in making a great decision and extra choices we may not have otherwise considered; very friendly and helpful staff.

Larry and Vanessa are awesome!!

good people

The primary reason is we had purchased a used trailer there 5 years ago and we were very satisfied. We were absolutely delighted that we chose to buy our new trailer there.

We are return Arbutus customers and we're very pleased with everything. Karen explained to us on our first visit that she was new and we were very pleased with her forthright, honest, no pressure approach. If she did not know an answer to a question, she promptly sought out the person who did. The team at the parts and service site was excellent. Shout out to Laurie who did an exceptional job cleaning, while nobody ever commented or criticized, we had a hunch that unit was pretty beat up when it arrived on your lot. So, nice job everyone! We took it out on our maiden voyage this past weekend and had a great time getting to know it. Thank you

Always knowledgeable staff and very polite and helpful.

We had lots of space to look in out and around all of the campers, no salesman following us, which was very nice. When we were done looking the salesman appeared. Very nice place to look for new and used campers.

We've always had great service here, and in fact bought our current travel trailer from Arbutus in 2015 - it was a pleasant transaction all the way thru, no high-pressure tactics. Always friendly and thorough service, and we had a great walk-thru orientation of our RV upon purchase. We're debating the purchase of a new/different travel trailer now that our kids aren't camping with us, and Karen has been very accommodating with regards to our questions and research. Highly recommended!

I dealt with Dean and Dusty on the trade of my Motor home, all went well. Great guys to deal with. Dean went over and above to give us this deal. He was great, and probably should be cloned. We will be back again. Thanks, Brad in Victoria

Taylor in your financing department was incredible! She went out of her way to stay in touch with us ensuring through the whole process that we were satisfied. We were unhappy with our initial inspection and repairs needed to be done. She went above and beyond to make sure the job was done properly and that we were happy. Thank you so much Taylor!! Overall Arbutus stepped up and sold us a product they can be proud of.

I really appreciated how much detail Chad at the shop went into with me in the walkthrough. I had a million questions and he was just awesome.

Taylor in your financing department was incredible! She went out of her way to stay in touch with us ensuring through the whole process that we were satisfied. We were unhappy with our initial inspection and repairs needed to be done. She went above and beyond to make sure the job was done properly and that we were happy. Thank you so much Taylor!! Overall Arbutus stepped up and sold us a product they can be proud of.

Greg Gordon is a superior salesman and works very hard for his customers. This is our third trailer from Greg. You are lucky to have such a hardworking loyal employee.

The whole experience was absolutely amazing. Michelle (Arbutus RV-Nanaimo Location) should get a pay rise. She was incredible. Curtis in the service dept could not have been more helpful and courteous. We will definitely be back.

Overall experience was great, very friendly and efficient (Arbutus RV Nanaimo Location). I'm not new to RVing, so everything was pretty straightforward. I'll definitely be back when we are ready to upgrade again.

Everybody was great (in Arbutus RV Sidney Location). Arbutus was a good experience from start to finish. We have purchased before from Arbutus and would highly recommend you to others.

(from Google Review - Arbutus RV Courtenay) We just purchased a creekside 24BH. It was very clean even before we purchased. The sales person was helpful and easy to deal with. Is very reassuring that they go through a full check up of the RV and put in a new battery and, if need be, new tires to make sure your RV is safe, unlike other dealerships. Their fee is also quite reasonable. When we got it, we got a throrough explanation of all the features by a very knowledgeable and patient service rep. We appreciated the time he took to go through all and teach us how to attach it. All the staff was kind and helpful. We are hoping to be able to keep dealing with them in the near future. We also liked the idea of getting additional insurance.

I live 10 minutes from a dealership which had the same make and model unit. They lost the sale because they were not willing to work like your team did. Arbutus was pleasant, accommodating, not pushy, no greasy tactics, willing to communicate outside of hours to help make the deal line up. It was worth the 800km drive to deal with your Port Alberni team. The Pacific Playgrounds was an added bonus, as well as the thank you card and drinking mugs. Super cool experience. Keep up the great work. Your team deserves to feel appreciated.

We love Arbutus. We have bought all of our RV's from them. All the staff are awesome. Especially KoKo(Mill Bay). He's always there to help your every need. We also just met Scott Campbell (Nanaimo) this weekend and he's in our top sales guys also. We had the honor to meet the owner. The nicest person I have met in a long time. Truly amazing person.

Michael (Arbutus RV Courtenay Sales) brought the unit over from Port Alberni (Location Arbutus RV) the same day we arrived on your lot, having listened to our needs, was sure we would like the unit. He was right and we purchased the same day we saw the unit. He was sensitive to the disaster our experience with a brand new Pleasureway from another dealership was,and definitely was right on the money with unit he knew would meet our needs. I would not hesitate to refer our friends to him. Thanks so much. You sure have a winner on your staff and we would like him to see a copy of our comments. Regards,

Paul (Arbutus RV Courtenay), who did our walk through, went above and beyond. Michael listened and made our purchase easy. We would like to thank both of these men for helping us with our purchase

This was our second purchase from Arbutus and both times we were treated with respect and courtesy. The staff are fabulous Tracy (Arbutus RV Nanaimo) was wonderful with us.

Overall a very good experience (Arbutus RV Nanaimo). Everything that was said was delivered on. Sales team was good, the paperwork took no time at all, and the delivery and service teams were very knowledgeable and helpful.

Would definitely return and would definitely recommend to others.

Everyone was great and so nice. I dealt with Mike, Jen and Zen (Arbutus RV Nanaimo) and they were all so helpful. There was a gentleman at the service station where we did the walk through...i forgot his name. He was so detailed and knowledgable about everything and answered all our questions. He even said that we can call him anytime for any questions about the trailer. Super nice guy. Thank you. We love our trailer...can't wait to take it out...it just needs to stop snowing and get a bit warmer ;) Thank you again.

Caleb (Courtenay Arbutus RV) was awesome as well as Venessa and of course can't forget Greg he was great and very thorough and very very helpful.

From start to finish our whole experience with Caleb, George, Vanessa and Paul was friendly and professional. Bringing ICBC on site to transfer ownership and look after insurance was a nice touch. Our thanks to all of them.

Very friendly and knowledgeable staff. Larry (Arbutus RV Courtenay) is an extremely customer person who seems to really enjoy making sure you are informed and pleased with your purchase!

We drove all the way from Victoria because I like the way to Larry (Arbutus RV Courtenay) treated us on the phone. It didn't stop with the phone call he was just as nice and courteous when we showed up to pick the trailer up. All your staff should be commended. I will refer to all my friends and anyone I know looking for a trailer or RV. Thanks so much for making this so easy for us. See you again when you decide to upgrade.

Mike Boyd (Arbutus RV Nanaimo) was extremely professional and patient with our making up our mind as to what kind of RV to purchase. Never felt pressured, we really felt he was genuinely wanting us to be satisfied with our purchase.

I'd like to add that my salesman Shawn (Arbutus RV Port Alberni) was very patient with me as he had prepared the original RV I had chosen (hooked up and was charging, awning and slide opened up) but upon arrival at the lot, I found an RV that I preferred so without any grumbling at all, Shawn went about preparing my new choice and answering the multiple questions I had about the RV I ended up purchasing. Overall, very happy with the Port Alberni location - sales and financing as well as the parts guys who answered all my questions during the walk through.

Would like to express our thanks to one of your sales people at the Courtenay location Larry Epp. Larry helped us decide on a suitable RV for our future needs and was very thorough and accommodating throughout the entire process . Larry really seems to enjoy taking the time to ensure that his customers are treated fairly and his demeanour and communication are excellent! Would highly recommend Arbutus to others as the entire staff at the Courtenay location are friendly and very helpful. Thanks again.

What an amazing staff. I couldn't believe the service we got. Janine (Arbutus RV Port Alberni) was the best sales person. She wasn't pushy, gave us all the time in the world. She was very interteractive with our son Benjamin. Absolutely the best sales staff!!!!!

Doug (Arbutus RV Mill Bay) was great - no pressure and clearly had our desires in mind. All the staff that we have met have been totally helpful. Thanks.

From start to finish my experience with Arbutus was exceptional! I would highly recommend all my friends and family to check Arbutus out first before going any where else. Everyone was lovely! Thanks.

Hi Koko
Ron and I would like to send a huge “Thank you” to you and all the wonderful
people at Arbutus RV who helped us realize our dream. You made the whole
process from custom ordering our 2019 Mirada to taking delivery an amazing
experience and now we’re proud owners of a fantastic new home. Please thank
Wilf again for all the time he spent with us going over all the little
details and setting our minds at ease. Winters here and time to head south
for the warmer weather....
take care my friend!!!!
See you in the spring

Super friendly staff! Great selection and they're open more often than the other places.

We have nothing but great things to say about the Port Alberni Arbutus team. We would especially like to thank Michael who was always so pleasant and never made us feel pressured into buying.

I found Anita the finance person (Arbutus RV Port Alberni) to be the person who also helped with my buying choice. She had a lot to say regarding protect, financing and how to save on interest. I found the whole experience to be helpful.

Everyone was very thorough, helpful and friendly!! I will gladly recommend them. (Arbutus RV Nanaimo)

Couldn't ask for a better group of people to deal with from beginning to end.
To all the PA crew, Thank You.

The service we received was TOP NOTCH! George is an excellent sales person & Arbutus RV is lucky to have him on their team. Have an excellent future and we thank you all very much!

From: Allan
Date: 2018-11-03 09:11 (GMT-08:00)
To: Manager Arbutus RV Service Mill Bay
Subject: Springdale Waddy

Dear Murray; thank you so very much for the recent repairs and service to our travel trailer. We are very pleased with everything that was done and excited about the coming spring when we can once again find freedom in our RVing. Also, Murray I feel the need to personally thank you for the warmth and care you showed towards me during the unfortunate incident on the lot. Murray, you are a good man and I sincerely appreciate your concern and professionalism. Gloria and I feel at home at Arbutus RV and look forward to our visits with the staff. In fact, when driving by we look forward to a chat with the wonderful people at Arbutus RV. What a joyful place to spend time during this busy time of life. For 30 years we have had this relationship with Arbutus RV and with the new staff, all working together, the lot has become our second home. Thank you again Murray for all that you and the staff have done to make our retirement more pleasant. Warm regards,

A big thank you to Matthew, Lana, Garrett and Pete (Mill Bay Arbutus RV). We love our Solutude. The crew at Arbutus are so helpful and Lana went beyond our expectations to help us find a local hotel while we switched our belongings to our new RV. We highly recommend Arbutus for anyone looking for a great deal and a wide selection and amazing customer service. Good job guys. :oD

Spectacular service and experience. (Arbutus RV Courtenay Location)

Wonderful treatment from staff. It is no exaggeration to say had they not listened and understood my situation, I would be homeless still. We all worked hard on price and costs and they made it possible for me to afford to buy. As a disabled person I very much appreciate the kindness and understanding given to me. BRAVO TO ALL.

Michelle Olson is the main reason we continue to be Arbutus customers. We have dealt with her on previous purchases and we couldn't be happier with her customer service and her understanding of what our RV requirements are. She is and will always be our go to sales rep at Arbutus. We also appreciated dealing with manager Jen and the folks in the service dept. All in all, a good experience all around. Thank you.

We did talk to Jen (Nanaimo Arbutus RV) the day we were picking up the unit while we were getting some final adjustments and repairs made, we found the service to be very good and your parts man is very knowledgeable, kudos to the young tech on the sat we picked it up for his professionalism and patience getting our hitch set up and moving the battery boxes to enable the sway bars to attach properly and then replacing a faulty door lock, when it was obvious he had a couple of other customers breathing down his neck to get things done. Good Job.

I was happy with the service I received all around from Arbutus, Al/Anita/Sean at the PA office were all great & very accommodating & patient & helped me get my trailer home when my vehicle died right before going to get the next day, Al picked me up & drove me from Nanaimo to Port Alberni to get my trailer & one of the drivers drove it down for me with me as well...the service guys were great as well. Overall my buying experience was great!

Thank you. Wonderful experience. Exactly the way it should be. Incredible sales team! If any dealerships doing it right its Arbutus RV, Port Alberni!

It is our 1st rv & we had a great experience at Arbutus (Nanaimo) from sales, finance to the walk around. We were very well catered to nervous going in & very happy & relieved comming out. Thank you.

We were super impressed and happy with the service we received at PA Arbutus RV... everyone there was top notch. Shawn worked hard to make this happen- we appreciated all the time the staff took with us. Financing was a breeze and everything was explained very well. We were grateful for the opportunity to do a trade in. We will be back :)

If you are looking at trading or newly purchasing an rv look here (Arbutus RV) first. From the manager, the sales person we dealt with was Larry Epp (Courtenay Location)...more to follow, financing, parts and service people the way we were treated was absolutely amazing! Big smile and two thumbs up go in here!! Larry was most paitient with us and as we were looking at a motorized coach we spent some time out on the road so we could test drive some different units to ensure we would get everything we wanted for our money.... We also walked back and forth between a few floor plans before deciding on which model would be perfect for us. After deciding and bringing in our trade we were made to feel most important by both Larry and Caleb. It was hard to wait for pick up day of our unit but it was mostly due to our being busy until the day we could all be available. Paul did our walk through and he expertly showed us about all our unit was capable of and made sure any problems were taken care of right away. Financing and insurance were also a breeze. It was so nice to deal with people that treat you like a family member that really care about your questions and concerns and not like the open wallet that we had been treated like by our pervious seller at another Comox V RV dealership. These guys are so knowledgeable and but will also tell you they are unsure and get back to you with a answer in a timely fashion. If I am ever in need of another unit I will deffinately come here again!!

These are some really top notch guys here (Nanaimo Arbutus RV). In such a huge array of decisions, they are very helpful and informed, and without any high pressure sales tactics. It's appreciated. You are making this process a very enjoyable one.

I bought my first RV from Arbutus (in Courtenay). Only had it 1 year but the service was very good when I had a problem with it. So I went back for that reason.
Thomas Best was a good salesperson. Did not force anything on us but explained all the different options for different RV's. He made us feel like it was our choice.

THX to Peter and Brad from Service (Arbutus RV Sidney) especially and Financing Dept. - everyone made our RV Purchase so seamless and low stress.. Thank-you to all! Cheers!

It was a very pleasurable expierience from ssles to financing to delivery (at Nanaimo Arbutus RV). Thanks to all the staff at the Nanaimo location.

.....the entire (Nanaimo) team under Jennifer was awesome.

The branch manager Jennifer treated me amazing, personally introducing me to service staff. The finance manager Xen is one of the nicest people I have ever dealt with, she was so amazing and thorough with the details, allowing me to fully understand everything. She also looked after me by choosing a great plan from Coach-Net. Wendy from insurance was also a total pleasure to deal with, with everything being handled easily by her. Overall, the experience I had with Arbutus was one of the best I have ever had when dealing with any major purchase, businesses far and wide can learn from that staff. I think the leadership being provided by Jennifer is the key!

It was a great experience. Everyone I spoke to (at Arbutus RV Nanaimo) made me feel welcome, and at ease.

We came in looking for something quickly as we had a son in Victoria hospital with a brain injury. It looked like he could be there for an extended period so we decided an RV would suit the situation. Peter was very helpful. He listened to our situation and guided us through a decision process that gave us what we needed. The unit had just arrived so the full staff was put on the job of getting the inspections and testing and cleaning all done quickly so we could take possession. They had it done in a day and a half. Everyone was very courteous and compassionate, it was an amazing experiance. Thanks to your team and thanks to the owners for creating an environment that supports this type of service.

Larry is absolutely amazing. Hes out on the lot trying to find you the perfect trailer with whatever budget you have. Arbutus is willing to play with the price to help get you into your dream RV instead of just any thing to put a commission in pocket. I recommend Arbutus RV and Larry to anyone serious about purchasing an RV. This company is truly focused on the clients wants, needs and price range. Not to mention super friendly and well informed.

Koko was awesome! Knew everything about the RV we were looking at with no pressure whatsoever. Have never had such great service from anywhere else for anything. And he has a great sense of humour. The staff in the office were wonderful as well. Thank you!

Just a quick email to say thank you to both your teams in Port Alberni. My family and I have a Canadream on hire and we had a problem with the water heater on Saturday.

One little phone call to Canadream later and we dropped into Port Alberni on our way to Tofino. Canadream sent us to your Beaver Creek Road yard who then directed us back to your other yard (Service).

Much appreciated the assistance getting my rv round the tight yard. Especially your clean up guy who helped and laughed at my greenness behind the wheel!

Your guys at the service yard were great and really quickly sorted the problem.

Much appreciated Arbutus RV for your service. Massive thank you for making the whole situation really easy and smooth.

Thank you.

Kind regards,

Amazing and unexpected flexibility and human approach.

Thomas was easy and great to deal with. Low pressure which was really nice for us. Didn't mind me asking a bunch of questions. Didn't try to upsell us once we had decided that we wanted to buy. There were a few issues after delivery and the service dept was great ... Vanessa in finance was terrific and I would recommend anyone to go see her.

Sean Hebdon and his manager Jen, his financial manager Xen, and receptionist Karen were standout and so professional and accommodating. Sean did what it took to make this client happy and I have referred several people to Arbutus and in particular Nanaimo.....also Courtenay were very helpful in repair and maintenance.

Friendly, knowledgable staff (Courtenay Location) made our experience great, thank you!

We shopped around some and we came back to you because your staff made the difference. No pressure, easy to talk to, knowledgeable, and really friendly. We worked with Adam, and he was helped out by George, as well as Paul were all great.

And really glad to see you hire veterans. I'm a disabled vet and my wife is still serving, them being vets and understanding us on that level made a difference.

Thank you and please thank them again for us. You've got some great staff there.

Adam, the guys helping me with the initial setup and the parts desk were really great to deal with. I wish I could remember their names, but I will be back for extra bits and pieces that I need to add to the trailer. I can't stress enough how thankful I am to know that your staff is there to offer advise when I need it. My family and I thank you.

Peter and the whole team were fantastic. We told Peter exactly what we were looking for and he made sure we knew what was available. You guys made it easy to get our new trailer. Thanks very much

Good Job Dusty!
I'm very impressed with you and your team at Arbutus. The trailer is great....thanks again!

Extremely pleased with ALL aspects of this purchase! Best buying experience I've ever had and I'm 64 years old! Reminds me of the way people acted in 'the good old days.'

5* - Great place to buy or service your RV. The staff are very friendly and knowledgeable. They have been very accommodating every step of the way. Make sure you check out the store so many greats things at really good prices. Thanks for all your help. See you again soon

Peter (Sidney Arbutus RV) was a true professional when dealing with us -- he was kind, patient, and very knowledgeable. It was a privilege to meet him and to work with him to complete our purchase.

Adam (Arbutus RV Courtenay) was amazing!!
Super patient with all of our waffling back and forth between units. Energetic and knowledgeable salesman. He even let me harass him by text with all of my questions on his days off ;)
He understood what we were looking for and gave us so many options as we changed our minds a ton. Excellent salesman, definitely recommending friends and family :)

We dealt with Karen Young, Matthew Leith, Lana McAlpine, Lawrence in service and Murray in parts at various times while completing the purchase of our 5th wheel. They were all professional, courteous, knowledgeable and a pleasure to deal with. We are very happy with the Mill Bay team.

From: Christine & Tony Janota
Sent: May-03-18 8:52 AM
To: courtenaybusoffice@arbutusrv.ca
Subject: For Greg Gordon

Hi Greg,

We picked up our trailer yesterday and would like to thank you for your help.

Everyone was great yesterday and helped us. We like your dealership, the nicest to work with on the Island.

Congratulations on your new grandchild.

The team was outstanding in Sidney. Dean,Dusty,Richard and Karen were all very helpful,courteous, and made us feel like part of the rv family while shopping and processing the transaction for pickup and our needs. I recommend this location to all who would like knowlegeable, friendly and courteous staff to help find your first or next RV.

Thank you again team,

Purchased an amazing Grand Design Solitude 375res, from Arbutus RV in Nanaimo. Superb service from our salesperson Michael Boyd, and all the staff. The entire process from the first visit, to custom ordering, finances, and delivery was superb. Techs bent over backwards to get the rig ready for a smooth transition from our old rig to new, everything was beyond our expectations. Can't ask for a better team. We're full-time RVers, and seasonal Campground Hosts at Gordon Bay Provincial Park. If you're camping at the park, be sure to drop by! Thanks again to Arbutus RV, and Grand Design for our new home!