Arbutus RV Inventory

THX to Peter and Brad from Service (Arbutus RV Sidney) especially and Financing Dept. - everyone made our RV Purchase so seamless and low stress.. Thank-you to all! Cheers!

We did talk to Jen (Nanaimo Arbutus RV) the day we were picking up the unit while we were getting some final adjustments and repairs made, we found the service to be very good and your parts man is very knowledgeable, kudos to the young tech on the sat we picked it up for his professionalism and patience getting our hitch set up and moving the battery boxes to enable the sway bars to attach properly and then replacing a faulty door lock, when it was obvious he had a couple of other customers breathing down his neck to get things done. Good Job.

Everyone was great and so nice. I dealt with Mike, Jen and Zen (Arbutus RV Nanaimo) and they were all so helpful. There was a gentleman at the service station where we did the walk through...i forgot his name. He was so detailed and knowledgable about everything and answered all our questions. He even said that we can call him anytime for any questions about the trailer. Super nice guy. Thank you. We love our trailer...can't wait to take it out...it just needs to stop snowing and get a bit warmer ;) Thank you again.

It was a great experience. Everyone I spoke to (at Arbutus RV Nanaimo) made me feel welcome, and at ease.

Sean Hebdon and his manager Jen, his financial manager Xen, and receptionist Karen were standout and so professional and accommodating. Sean did what it took to make this client happy and I have referred several people to Arbutus and in particular Nanaimo.....also Courtenay were very helpful in repair and maintenance.

These are some really top notch guys here (Nanaimo Arbutus RV). In such a huge array of decisions, they are very helpful and informed, and without any high pressure sales tactics. It's appreciated. You are making this process a very enjoyable one.

The team was outstanding in Sidney. Dean,Dusty,Richard and Karen were all very helpful,courteous, and made us feel like part of the rv family while shopping and processing the transaction for pickup and our needs. I recommend this location to all who would like knowlegeable, friendly and courteous staff to help find your first or next RV.

Thank you again team,

It was a very pleasurable expierience from ssles to financing to delivery (at Nanaimo Arbutus RV). Thanks to all the staff at the Nanaimo location.

Greg Gordon is a superior salesman and works very hard for his customers. This is our third trailer from Greg. You are lucky to have such a hardworking loyal employee.

After a few years of looking - we finally decided to bite the bullet and purchase a new 5th wheel. Once we found "the one", all members of Mill Bay Arbutus were very friendly and helpful in our purchase. Thank you to all involved.

Extremely pleased with ALL aspects of this purchase! Best buying experience I've ever had and I'm 64 years old! Reminds me of the way people acted in 'the good old days.'

Purchased an amazing Grand Design Solitude 375res, from Arbutus RV in Nanaimo. Superb service from our salesperson Michael Boyd, and all the staff. The entire process from the first visit, to custom ordering, finances, and delivery was superb. Techs bent over backwards to get the rig ready for a smooth transition from our old rig to new, everything was beyond our expectations. Can't ask for a better team. We're full-time RVers, and seasonal Campground Hosts at Gordon Bay Provincial Park. If you're camping at the park, be sure to drop by! Thanks again to Arbutus RV, and Grand Design for our new home!

Hi Koko
Ron and I would like to send a huge “Thank you” to you and all the wonderful
people at Arbutus RV who helped us realize our dream. You made the whole
process from custom ordering our 2019 Mirada to taking delivery an amazing
experience and now we’re proud owners of a fantastic new home. Please thank
Wilf again for all the time he spent with us going over all the little
details and setting our minds at ease. Winters here and time to head south
for the warmer weather....
take care my friend!!!!
See you in the spring

Super friendly staff! Great selection and they're open more often than the other places.

"Just purchased our first fifth wheel from Arbutus in Courtenay!! Cannot express our gratitude enough to Greg Gordon for finding us the perfect unit for us newbies!
Greg answered each and every question professionally, friendly and quickly, as well as considered every need I expressed via email,and it was so appreciated as we live in Powell River.
A big thank you to Chris for installing not only our hitch, but showing and going over everything on and in the fifth wheel that we needed to know!
Also thank you to Vanessa for calling me and doing the necessary paperwork.
Our experience was so positive, that I have no hesitations at all to recommend Arbutus to anyone considering an RV purchase!

Thank you again Greg, Chris and Vanessa,

Lance and Joan Foster

Everyone was very thorough, helpful and friendly!! I will gladly recommend them. (Arbutus RV Nanaimo)

Huge thanks to Wilf and partner for their thorough explanation of Arpie, our RPod. Wilf was personable and super easy to understand and work with. He was accessible via phone after purchase. This was much appreciated as it decreased some concerns we had with our unit.
Also another major kudos to Lana, she is a pleasure to deal with. She's amazing at what she does and an utter pleasure to do business with.

When it's time to upgrade I sincerely hope Wilf and Lana will still be there. They made the experience of spending tens of thousands of dollars a little easier.
See you again,

We had lots of space to look in out and around all of the campers, no salesman following us, which was very nice. When we were done looking the salesman appeared. Very nice place to look for new and used campers.

We were super impressed and happy with the service we received at PA Arbutus RV... everyone there was top notch. Shawn worked hard to make this happen- we appreciated all the time the staff took with us. Financing was a breeze and everything was explained very well. We were grateful for the opportunity to do a trade in. We will be back :)

We have nothing but great things to say about the Port Alberni Arbutus team. We would especially like to thank Michael who was always so pleasant and never made us feel pressured into buying.

Always knowledgeable staff and very polite and helpful.

Adam, the guys helping me with the initial setup and the parts desk were really great to deal with. I wish I could remember their names, but I will be back for extra bits and pieces that I need to add to the trailer. I can't stress enough how thankful I am to know that your staff is there to offer advise when I need it. My family and I thank you.

Everybody was great (in Arbutus RV Sidney Location). Arbutus was a good experience from start to finish. We have purchased before from Arbutus and would highly recommend you to others.

Taylor in your financing department was incredible! She went out of her way to stay in touch with us ensuring through the whole process that we were satisfied. We were unhappy with our initial inspection and repairs needed to be done. She went above and beyond to make sure the job was done properly and that we were happy. Thank you so much Taylor!! Overall Arbutus stepped up and sold us a product they can be proud of.

Paul (Arbutus RV Courtenay), who did our walk through, went above and beyond. Michael listened and made our purchase easy. We would like to thank both of these men for helping us with our purchase

We've always had great service here, and in fact bought our current travel trailer from Arbutus in 2015 - it was a pleasant transaction all the way thru, no high-pressure tactics. Always friendly and thorough service, and we had a great walk-thru orientation of our RV upon purchase. We're debating the purchase of a new/different travel trailer now that our kids aren't camping with us, and Karen has been very accommodating with regards to our questions and research. Highly recommended!

Wonderful treatment from staff. It is no exaggeration to say had they not listened and understood my situation, I would be homeless still. We all worked hard on price and costs and they made it possible for me to afford to buy. As a disabled person I very much appreciate the kindness and understanding given to me. BRAVO TO ALL.

I would like to take this opportunity to thank your team very much for the
excellent service we received when we purchased our motorhome. Although
there was a hiccup, your teams service was prompt, friendly and
professional. Many thanks to Matt, Lana, Murray and Wilf for their excellent
service, friendly smile and for going above and beyond!!!

Regards
Vicki & Gary Thomson

Koko was awesome! Knew everything about the RV we were looking at with no pressure whatsoever. Have never had such great service from anywhere else for anything. And he has a great sense of humour. The staff in the office were wonderful as well. Thank you!

From start to finish my experience with Arbutus was exceptional! I would highly recommend all my friends and family to check Arbutus out first before going any where else. Everyone was lovely! Thanks.

Just fantastic customer service!!! Made our kids happy as well which was awesome while we picked out an RV. Xentura is amazing!!! So knowledgeable and extremely helpful. We would for sure recommend to others.

We arranged this purchase fromm overseas and all staff weere very helpful in this process. We aappreciated the extrra assistance offered to us to facilitate the pick up o the vehicle. Service staff at PA and Sidney were helpful with initial teething problems. We are now off on our great Canadian adventure and I am sure all will be well. Thank you to all concerned

It is our 1st rv & we had a great experience at Arbutus (Nanaimo) from sales, finance to the walk around. We were very well catered to nervous going in & very happy & relieved comming out. Thank you.

From start to finish our whole experience with Caleb, George, Vanessa and Paul was friendly and professional. Bringing ICBC on site to transfer ownership and look after insurance was a nice touch. Our thanks to all of them.

I really appreciated how much detail Chad at the shop went into with me in the walkthrough. I had a million questions and he was just awesome.

This was our second purchase from Arbutus and both times we were treated with respect and courtesy. The staff are fabulous Tracy (Arbutus RV Nanaimo) was wonderful with us.

We were very pleased with Jon. Its nice dealing with a salesperson that knows what he is talking about. Kudos to all your staff I have dealt with from Colin at your Ladysmith location to Heather in Service and Dwight in Parts.

A big thank you to Matthew, Lana, Garrett and Pete (Mill Bay Arbutus RV). We love our Solutude. The crew at Arbutus are so helpful and Lana went beyond our expectations to help us find a local hotel while we switched our belongings to our new RV. We highly recommend Arbutus for anyone looking for a great deal and a wide selection and amazing customer service. Good job guys. :oD

The best part of dealing with Arbutus was the honest and transparent process. There were some deficiencies, and we left the island before warranty work could be completed, but every commitment was lived up to 100%. I can highly recommend Motorhome buyers to Arbutus.

We are return Arbutus customers and we're very pleased with everything. Karen explained to us on our first visit that she was new and we were very pleased with her forthright, honest, no pressure approach. If she did not know an answer to a question, she promptly sought out the person who did. The team at the parts and service site was excellent. Shout out to Laurie who did an exceptional job cleaning, while nobody ever commented or criticized, we had a hunch that unit was pretty beat up when it arrived on your lot. So, nice job everyone! We took it out on our maiden voyage this past weekend and had a great time getting to know it. Thank you

I live 10 minutes from a dealership which had the same make and model unit. They lost the sale because they were not willing to work like your team did. Arbutus was pleasant, accommodating, not pushy, no greasy tactics, willing to communicate outside of hours to help make the deal line up. It was worth the 800km drive to deal with your Port Alberni team. The Pacific Playgrounds was an added bonus, as well as the thank you card and drinking mugs. Super cool experience. Keep up the great work. Your team deserves to feel appreciated.

My experience with Arbutus RV was great - I am are so happy to find a travel trailer that fits me and my family. So thankful to the great staff working at Arbutus RV in Courtney for the great and kind service.

.....the entire (Nanaimo) team under Jennifer was awesome.

The branch manager Jennifer treated me amazing, personally introducing me to service staff. The finance manager Xen is one of the nicest people I have ever dealt with, she was so amazing and thorough with the details, allowing me to fully understand everything. She also looked after me by choosing a great plan from Coach-Net. Wendy from insurance was also a total pleasure to deal with, with everything being handled easily by her. Overall, the experience I had with Arbutus was one of the best I have ever had when dealing with any major purchase, businesses far and wide can learn from that staff. I think the leadership being provided by Jennifer is the key!

Michelle Olson is the main reason we continue to be Arbutus customers. We have dealt with her on previous purchases and we couldn't be happier with her customer service and her understanding of what our RV requirements are. She is and will always be our go to sales rep at Arbutus. We also appreciated dealing with manager Jen and the folks in the service dept. All in all, a good experience all around. Thank you.

Peter (Sidney Arbutus RV) was a true professional when dealing with us -- he was kind, patient, and very knowledgeable. It was a privilege to meet him and to work with him to complete our purchase.

Mike as our Sales Rep made our purchase so easy. Xen made the financing even easier giving us many options to make our dreams a reality. And to all the staff of Arbutus RV in Nanaimo Thanks for all your help and assistance

Friendly, knowledgable staff (Courtenay Location) made our experience great, thank you!

The service we received was TOP NOTCH! George is an excellent sales person & Arbutus RV is lucky to have him on their team. Have an excellent future and we thank you all very much!

Just a quick email to say thank you to both your teams in Port Alberni. My family and I have a Canadream on hire and we had a problem with the water heater on Saturday.

One little phone call to Canadream later and we dropped into Port Alberni on our way to Tofino. Canadream sent us to your Beaver Creek Road yard who then directed us back to your other yard (Service).

Much appreciated the assistance getting my rv round the tight yard. Especially your clean up guy who helped and laughed at my greenness behind the wheel!

Your guys at the service yard were great and really quickly sorted the problem.

Much appreciated Arbutus RV for your service. Massive thank you for making the whole situation really easy and smooth.

Thank you.

Kind regards,

Taylor in your financing department was incredible! She went out of her way to stay in touch with us ensuring through the whole process that we were satisfied. We were unhappy with our initial inspection and repairs needed to be done. She went above and beyond to make sure the job was done properly and that we were happy. Thank you so much Taylor!! Overall Arbutus stepped up and sold us a product they can be proud of.

I was happy with the service I received all around from Arbutus, Al/Anita/Sean at the PA office were all great & very accommodating & patient & helped me get my trailer home when my vehicle died right before going to get the next day, Al picked me up & drove me from Nanaimo to Port Alberni to get my trailer & one of the drivers drove it down for me with me as well...the service guys were great as well. Overall my buying experience was great!

We dealt with Karen Young, Matthew Leith, Lana McAlpine, Lawrence in service and Murray in parts at various times while completing the purchase of our 5th wheel. They were all professional, courteous, knowledgeable and a pleasure to deal with. We are very happy with the Mill Bay team.

From: Allan
Date: 2018-11-03 09:11 (GMT-08:00)
To: Manager Arbutus RV Service Mill Bay
Subject: Springdale Waddy

Dear Murray; thank you so very much for the recent repairs and service to our travel trailer. We are very pleased with everything that was done and excited about the coming spring when we can once again find freedom in our RVing. Also, Murray I feel the need to personally thank you for the warmth and care you showed towards me during the unfortunate incident on the lot. Murray, you are a good man and I sincerely appreciate your concern and professionalism. Gloria and I feel at home at Arbutus RV and look forward to our visits with the staff. In fact, when driving by we look forward to a chat with the wonderful people at Arbutus RV. What a joyful place to spend time during this busy time of life. For 30 years we have had this relationship with Arbutus RV and with the new staff, all working together, the lot has become our second home. Thank you again Murray for all that you and the staff have done to make our retirement more pleasant. Warm regards,

Would like to express our thanks to one of your sales people at the Courtenay location Larry Epp. Larry helped us decide on a suitable RV for our future needs and was very thorough and accommodating throughout the entire process . Larry really seems to enjoy taking the time to ensure that his customers are treated fairly and his demeanour and communication are excellent! Would highly recommend Arbutus to others as the entire staff at the Courtenay location are friendly and very helpful. Thanks again.

This experience was amazing. The staff is fantastic. Larry was so informative and it really made a difference. I will definitely recommend Arbutus RV to others.

The primary reason is we had purchased a used trailer there 5 years ago and we were very satisfied. We were absolutely delighted that we chose to buy our new trailer there.

I recently purchased a new Forest River trailer from your Mill Bay location. There was a problem with the electric brakes on the unit from day 1. I let the manager, Matthew, know of the problem. He assured me the problem would be fixed to my satisfaction, and it was. Murray (the service manager) got ahold of this issue and resolved it in short order, to my complete satisfaction. My thanks to Matthew and crew for a good job of customer satisfaction and follow-up service. Please feel free to put this on a review---I tried and couldn't get it to go. This message has also been passed on to Mr. Craig Little.

We came in looking for something quickly as we had a son in Victoria hospital with a brain injury. It looked like he could be there for an extended period so we decided an RV would suit the situation. Peter was very helpful. He listened to our situation and guided us through a decision process that gave us what we needed. The unit had just arrived so the full staff was put on the job of getting the inspections and testing and cleaning all done quickly so we could take possession. They had it done in a day and a half. Everyone was very courteous and compassionate, it was an amazing experiance. Thanks to your team and thanks to the owners for creating an environment that supports this type of service.

What an amazing staff. I couldn't believe the service we got. Janine (Arbutus RV Port Alberni) was the best sales person. She wasn't pushy, gave us all the time in the world. She was very interteractive with our son Benjamin. Absolutely the best sales staff!!!!!

Larry is absolutely amazing. Hes out on the lot trying to find you the perfect trailer with whatever budget you have. Arbutus is willing to play with the price to help get you into your dream RV instead of just any thing to put a commission in pocket. I recommend Arbutus RV and Larry to anyone serious about purchasing an RV. This company is truly focused on the clients wants, needs and price range. Not to mention super friendly and well informed.

The right RV, the right help in making a great decision and extra choices we may not have otherwise considered; very friendly and helpful staff.

(from Google Review - Arbutus RV Courtenay) We just purchased a creekside 24BH. It was very clean even before we purchased. The sales person was helpful and easy to deal with. Is very reassuring that they go through a full check up of the RV and put in a new battery and, if need be, new tires to make sure your RV is safe, unlike other dealerships. Their fee is also quite reasonable. When we got it, we got a throrough explanation of all the features by a very knowledgeable and patient service rep. We appreciated the time he took to go through all and teach us how to attach it. All the staff was kind and helpful. We are hoping to be able to keep dealing with them in the near future. We also liked the idea of getting additional insurance.

good people

We drove all the way from Victoria because I like the way to Larry (Arbutus RV Courtenay) treated us on the phone. It didn't stop with the phone call he was just as nice and courteous when we showed up to pick the trailer up. All your staff should be commended. I will refer to all my friends and anyone I know looking for a trailer or RV. Thanks so much for making this so easy for us. See you again when you decide to upgrade.

Peter and the whole team were fantastic. We told Peter exactly what we were looking for and he made sure we knew what was available. You guys made it easy to get our new trailer. Thanks very much

Larry and Vanessa are awesome!!

Amazing and unexpected flexibility and human approach.

Caleb (Courtenay Arbutus RV) was awesome as well as Venessa and of course can't forget Greg he was great and very thorough and very very helpful.

Thomas was easy and great to deal with. Low pressure which was really nice for us. Didn't mind me asking a bunch of questions. Didn't try to upsell us once we had decided that we wanted to buy. There were a few issues after delivery and the service dept was great ... Vanessa in finance was terrific and I would recommend anyone to go see her.

Good Job Dusty!
I'm very impressed with you and your team at Arbutus. The trailer is great....thanks again!

Adam (Arbutus RV Courtenay) was amazing!!
Super patient with all of our waffling back and forth between units. Energetic and knowledgeable salesman. He even let me harass him by text with all of my questions on his days off ;)
He understood what we were looking for and gave us so many options as we changed our minds a ton. Excellent salesman, definitely recommending friends and family :)

I bought my first RV from Arbutus (in Courtenay). Only had it 1 year but the service was very good when I had a problem with it. So I went back for that reason.
Thomas Best was a good salesperson. Did not force anything on us but explained all the different options for different RV's. He made us feel like it was our choice.

We shopped around some and we came back to you because your staff made the difference. No pressure, easy to talk to, knowledgeable, and really friendly. We worked with Adam, and he was helped out by George, as well as Paul were all great.

And really glad to see you hire veterans. I'm a disabled vet and my wife is still serving, them being vets and understanding us on that level made a difference.

Thank you and please thank them again for us. You've got some great staff there.

We love Arbutus. We have bought all of our RV's from them. All the staff are awesome. Especially KoKo(Mill Bay). He's always there to help your every need. We also just met Scott Campbell (Nanaimo) this weekend and he's in our top sales guys also. We had the honor to meet the owner. The nicest person I have met in a long time. Truly amazing person.

Spectacular service and experience. (Arbutus RV Courtenay Location)

On Wed. May 23/19 I met service manager Mark Fraser for the first time. I explained the 2 issues regarding my 2014 Winnebago Class B motor home, ( Dometic Refrig. & Onan Gen), thinking I needed an appt. Mark wanted to have a look, so I returned in an hour with the RV & complications where resolved in 15 minutes. Mark said no charge, but some beer money for staff was accepted. Good communication, very open minded & service oriented solved the problem.

If you are looking at trading or newly purchasing an rv look here (Arbutus RV) first. From the manager, the sales person we dealt with was Larry Epp (Courtenay Location)...more to follow, financing, parts and service people the way we were treated was absolutely amazing! Big smile and two thumbs up go in here!! Larry was most paitient with us and as we were looking at a motorized coach we spent some time out on the road so we could test drive some different units to ensure we would get everything we wanted for our money.... We also walked back and forth between a few floor plans before deciding on which model would be perfect for us. After deciding and bringing in our trade we were made to feel most important by both Larry and Caleb. It was hard to wait for pick up day of our unit but it was mostly due to our being busy until the day we could all be available. Paul did our walk through and he expertly showed us about all our unit was capable of and made sure any problems were taken care of right away. Financing and insurance were also a breeze. It was so nice to deal with people that treat you like a family member that really care about your questions and concerns and not like the open wallet that we had been treated like by our pervious seller at another Comox V RV dealership. These guys are so knowledgeable and but will also tell you they are unsure and get back to you with a answer in a timely fashion. If I am ever in need of another unit I will deffinately come here again!!

Thank you. Wonderful experience. Exactly the way it should be. Incredible sales team! If any dealerships doing it right its Arbutus RV, Port Alberni!

Doug (Arbutus RV Mill Bay) was great - no pressure and clearly had our desires in mind. All the staff that we have met have been totally helpful. Thanks.

Very friendly and knowledgeable staff. Larry (Arbutus RV Courtenay) is an extremely customer person who seems to really enjoy making sure you are informed and pleased with your purchase!

Michael (Arbutus RV Courtenay Sales) brought the unit over from Port Alberni (Location Arbutus RV) the same day we arrived on your lot, having listened to our needs, was sure we would like the unit. He was right and we purchased the same day we saw the unit. He was sensitive to the disaster our experience with a brand new Pleasureway from another dealership was,and definitely was right on the money with unit he knew would meet our needs. I would not hesitate to refer our friends to him. Thanks so much. You sure have a winner on your staff and we would like him to see a copy of our comments. Regards,

Mike Boyd (Arbutus RV Nanaimo) was extremely professional and patient with our making up our mind as to what kind of RV to purchase. Never felt pressured, we really felt he was genuinely wanting us to be satisfied with our purchase.

5* - Great place to buy or service your RV. The staff are very friendly and knowledgeable. They have been very accommodating every step of the way. Make sure you check out the store so many greats things at really good prices. Thanks for all your help. See you again soon

Overall a very good experience (Arbutus RV Nanaimo). Everything that was said was delivered on. Sales team was good, the paperwork took no time at all, and the delivery and service teams were very knowledgeable and helpful.

Would definitely return and would definitely recommend to others.

Overall experience was great, very friendly and efficient (Arbutus RV Nanaimo Location). I'm not new to RVing, so everything was pretty straightforward. I'll definitely be back when we are ready to upgrade again.

I'd like to add that my salesman Shawn (Arbutus RV Port Alberni) was very patient with me as he had prepared the original RV I had chosen (hooked up and was charging, awning and slide opened up) but upon arrival at the lot, I found an RV that I preferred so without any grumbling at all, Shawn went about preparing my new choice and answering the multiple questions I had about the RV I ended up purchasing. Overall, very happy with the Port Alberni location - sales and financing as well as the parts guys who answered all my questions during the walk through.

I found Anita the finance person (Arbutus RV Port Alberni) to be the person who also helped with my buying choice. She had a lot to say regarding protect, financing and how to save on interest. I found the whole experience to be helpful.

Your staff was exceptional all around, which made the experience excellant. Thanks again Karen ,awesome....

Couldn't ask for a better group of people to deal with from beginning to end.
To all the PA crew, Thank You.

From: Christine & Tony Janota
Sent: May-03-18 8:52 AM
To: courtenaybusoffice@arbutusrv.ca
Subject: For Greg Gordon

Hi Greg,

We picked up our trailer yesterday and would like to thank you for your help.

Everyone was great yesterday and helped us. We like your dealership, the nicest to work with on the Island.

Congratulations on your new grandchild.

Sean, Steve and Anita were amazing in our purchase of our Jazz trailer. We just want to thank you so much

I dealt with Dean and Dusty on the trade of my Motor home, all went well. Great guys to deal with. Dean went over and above to give us this deal. He was great, and probably should be cloned. We will be back again. Thanks, Brad in Victoria

The whole experience was absolutely amazing. Michelle (Arbutus RV-Nanaimo Location) should get a pay rise. She was incredible. Curtis in the service dept could not have been more helpful and courteous. We will definitely be back.

Excellent experience purchasing from Arbutus. No pressure, knowledgeable sales and service staff, easy to deal with. Very happy customer